Refund Policy

1. Overview

At MIP Matrimony, we strive to provide a transparent and seamless matchmaking experience. Our platform operates on a freemium model where basic features are free, but accessing premium features such as unlocking profiles or initiating chats requires a payment. This policy outlines our guidelines regarding refunds and cancellations for these premium services.

2. Payment Processing

All financial transactions on our platform are processed securely via Instamojo. When you make a payment to unlock a profile or access chat features, the transaction is handled entirely by Instamojo. MIP Matrimony does not store any of your sensitive banking or credit card information.

3. Eligible Refund Scenarios

Refunds are generally not permitted for our digital services, but we may issue a refund under the following strict scenarios:

• If a technical error on our platform prevents you from accessing a profile or chat that you successfully paid to unlock.
• If the unlocked profile is determined to be fraudulent or violating our Terms & Conditions and is subsequently removed by our administration immediately after your purchase.

4. Non-Refundable Payments

To maintain the integrity of our service, payments are considered final and non-refundable in the following situations:

• You changed your mind after successfully unlocking a profile or chat.
• The matched user does not respond to your messages, calls, or interests. Our platform facilitates connection, but we cannot guarantee interaction or a successful marriage.
• You are dissatisfied with the profile's details after unlocking.
• Your account is suspended or terminated due to a violation of our Terms & Conditions or Safety Guidelines.

5. Refund Request Process

If you believe your situation qualifies for a refund based on our Eligible Scenarios, you must submit a refund request within 7 days of the transaction date. Please email our support team with your registered email address, the Instamojo transaction ID, and a detailed explanation of the issue.

6. Refund Review and Approval

Once a refund request is received, our team will investigate the transaction and the associated profile logs. We reserve the right to verify the claim and determine its validity. We will notify you of the approval or rejection of your refund request within 5 to 7 business days.

7. Refund Processing Time

If your refund is approved, it will be processed and credited back to your original method of payment via Instamojo. Please allow 5 to 10 business days for the amount to reflect in your bank account or credit card statement, depending on your bank's processing time.

8. Cancellation Policy

Since MIP Matrimony utilizes a pay-per-unlock model rather than a recurring subscription, there is no ongoing subscription to cancel. However, if you wish to delete your account or stop using our services, you may do so at any time from your account settings. Deleting your account will not automatically trigger a refund for past purchases.

9. Failed or Duplicate Transactions

If your account is debited but the payment fails to reflect on our platform (e.g., the profile remains locked), or if you are accidentally charged twice for the same unlock due to a network error, please contact us immediately. Duplicate charges will be refunded promptly upon verification via the Instamojo dashboard.

10. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the "Last updated" date will be revised accordingly. Your continued use of the platform after any changes indicates your acceptance of the updated policy.